Types Of Consumer Rights In Malaysia
Highlighting the factors that influence purchasing decisions and the products in greatest demand for each segment.
Types of consumer rights in malaysia. The median age in malaysia is 29 years. Consumer protection act cpa 1999 or act 599 came into force on the 15th of november 1999 to provide legislative provisions for consumer protection. You can submit a claim for compensation to the tribunal for consumer claims malaysia which is part of the ministry of domestic trade and consumer affairs malaysia.
Satisfaction of requirement to remedy a failure 43. In 2013 consumer expenditure reached rm530 6 billion up from rm408 billion in 2008 reflecting growth in real terms of nearly 30. Malaysia has a population of 31 million people july 2018 est growing at a 1 34 rate.
Loss of right to reject goods. However along with these rights come responsibilities and we as consumers must earn these rights and exercise them wisely and not take advantage of them. Options against suppliers where goods do not comply with guarantees 42.
Rights against suppliers in respect of guarantees in the supply of goods 39. Since then four amendments have been made in the year of 2002 2003 2007 and 2010. Fomca is a national non governmental organisation which is voluntary not for profit non political and civic oriented.
Section 10 of the malaysian consumer protection act 1999 states that it is lawfully wrong to make a false or misleading representation of the goods or services that a person or business organisation sells. Consumer s right of redress against suppliers 40. These eight privileges covered not only people s rights as consumers but also grew to include basic human necessities such as food water and shelter.
This includes the standard quality grade quantity grade quantity and composition of the product or service. 27 4 of the population is 14 years old or younger 16 74 of the population is between 15 and 24 years old 40 97 of the population is between 25 and 54 years old 8 46 of the population is between 55 and 64 years while 6 35 of the population. Exception in respect of implied guarantee as to acceptable quality 41.
It is the umbrella body for 13 consumer associations in malaysia. In past years consumer expenditure in malaysia has increased steadily in line with the country s economic growth as well as most middle class households comfort with subsidised food fuel and energy prices. A consumer segmentation section in the report breaks down the malaysia s consumers by specific age groups ranging from babies and infants to pensioners.
As a consumer you have the right to receive fair judgement which includes compensation for your purchase of good or services received which had a misleading trade description was of poor quality or if you received unsatisfactory services.
